Delete your account and data
Last updated August 26, 2026 · for the Lipsis app on Google Play and the App Store
In short
- Delete your account in the app (Settings → Account → Delete account) or by request to support@quantrol.ge.
- Everything is deleted: profile, diary, photos, health information, chat. A connected nutritionist loses access immediately.
- From production systems within 30 days, from backups within 90 days. Deletion is irreversible.
Option 1. In the app
- Open Lipsis and go to Settings.
- Choose Account → Delete account.
- Confirm the deletion. If you have a nutritionist connected, they lose access to your data immediately.
If your version of the app does not have this option yet, update the app or use option 2.
Option 2. By request
Write to us from the email address linked to your sign-in method (your Google or Apple account), or from the phone number the account is registered with:
Or manually: an email to support@quantrol.ge with the subject “Delete my Lipsis account”. Include the email or phone number the account is registered with. If you signed in with Telegram, message us on Telegram from the same account.
We will confirm receipt within 3 business days and may ask you to confirm that the account belongs to you.
What is deleted
- Profile: name, email, phone number and sign-in identifiers (Google, Apple or Telegram).
- Body and goals: height, weight and weight history, date of birth, sex, activity level, targets.
- Food diary: entries, food photos, recipes, task completion marks.
- Health information: allergies, restrictions, diagnoses, test results.
- Chat with your nutritionist and comments on entries.
- Reminder settings and push notification tokens.
A connected nutritionist loses access to your data at the moment of deletion; your profile disappears from their workspace.
What is kept and for how long
- Purchase records (if any) — for the period required by accounting law, without any diary contents.
- Anonymized usage statistics that cannot identify you.
- Support correspondence — up to 2 years.
Timelines
Data is removed from production systems within 30 days of the request being confirmed, and from backups within 90 days. Deletion is irreversible: the diary cannot be restored afterwards.
Want to delete only some data?
Specific data can be deleted without closing the account: health information, photos and entries — in the app itself; disconnecting a nutritionist — in Settings → Nutritionist. If you need help, write to support@quantrol.ge.